Refund Policy

Refund Policy at Syzerra

We understand that sometimes situations change, and you may need a refund after purchasing a course. At Syzerra, we strive to make our refund process as clear and straightforward as possible. This article outlines our refund policy and how you can request a refund.

When Can You Request a Refund?

Refunds are available in certain circumstances. Below are the scenarios where a refund request might be applicable:

• Technical Issues: If you are unable to access the course due to technical issues caused by our platform, you may be eligible for a refund.
• Wrong Course Purchased: If you accidentally purchase the wrong course, we may offer a refund within a specific time frame.
• Unsatisfactory Content: If the course content does not match the description or expectations, please contact us to discuss possible refund options.

Refund Process

Step 1: Contact Support
If you believe you are eligible for a refund, the first step is to contact our support team at support@syzerra.com within 7 days of your purchase. Provide the following information:

• Your order number.
• The reason for your refund request.
• Any relevant screenshots or details about the issue.

Step 2: Review by Syzerra Team
Once your request is submitted, our support team will review it. We may ask for additional information or clarification.

Step 3: Refund Decision
If your refund request is approved, we will process the refund to the payment method used for the original transaction. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.

Refund Eligibility Criteria

• Refund requests must be made within 7 days of purchase to be eligible.
• If you’ve accessed a significant portion of the course, a refund may not be granted.
• Refunds are not available on certain courses or services, such as subscription fees or digital downloads (eBooks, templates, etc.), unless a technical error occurred.

Non-Refundable Situations

• If the course has been accessed fully.
• If a course has been purchased outside the eligibility window.
• If the course was purchased as part of a promotion or bundled offer with specific non-refundable terms.